Crawford Response to June 2013 Winter Storm

On 20-22June 2013, New Zealand was hit by an intense extra-tropical cyclone, which affected large parts of the North and South Island. The storm brought strong winds and high waves especially around the Wellington Region, and further afield cold temperatures and heavy snow to the South Island.

The damage to property, particularly in the Wellington and Christchurch regions, was widespread, resulting in a significant number of claims. Crawford has responded to the increased demand by proactively implementing a Catastrophe Response.

David Ralfe (Hamilton) was appointed National Catastrophe Manager and oversees the cat response in all regions. In Wellington, the most severely affected region, Tony Jarrett is the Regional Catastrophe Manager.

Loss Adjusters from Australia have been mobilised and are currently working in the Christchurch and Wellington regions, and additional Australian resource is on stand-by to be deployed in the week commencing 07 July.

A significant number of claims were received over the weekend of 22-23 June, and Cerno staff worked through the weekend to triage claims and load them on to our system. As a result of their efforts, 100% of claims received had been loaded, acknowledged and assigned to a Loss Adjuster by the morning of Monday 24th June.  Since then the number of storm claims have more than quadrupled, and Crawford staff continue to put in extra effort to respond in a timely and effective manner.

The Catastrophe Management team can be contacted at:

David Ralfe: david.ralfe@crawford.co.nz 0274 951 099

Tony Jarrett: tony.jarrett@crawford.co.nz 0274 451 595

Wayne Bryson: wayne.bryson@crawford.co.nz 0274 429 105

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