About

Crawford & Company New Zealand

Crawford & Company specialise in delivering claim and risk management services for insurers, brokers and self-insureds.

With its nationwide network of 25 branches and strong global brand, Crawford & Company is one of the largest loss adjusting organisations in New Zealand. Our company operates primarily in the insurance-related claims and risk management market with expertise in the areas of

  • Property (commercial and personal)
  • Liability,
  • Marine & motor (including machinery)
  • Business interruption
  • Construction and engineering
  • Claims assessment

Our 25 branches span the length and breadth of the country, offering services close to where our clients need us.

Crawford History

Crawford & Company's history in New Zealand can be traced back to the 1960s, as a network of owner-operated businesses that went on to form part of the McLarens Young Group in the 1990s. Since that time we have grown our network to 25 branches with approximately 200 staff. In 2013 we rebranded as Crawford & Company and are now part of the global Crawford community that spans over 70 countries.

Our Services

We are recognised as one of the country's leading Loss Adjusters, entrusted with managing claims ranging from small residential to multi-million dollar commercial losses.

In addition to property and motor, our technical ‘Expertise' team focuses on specialty lines including major loss, contract works, business interruption, liability, machinery breakdown, marine (cargo and hull) and heavy motor. We have been appointed to and successfully managed some of New Zealand's largest losses.

We have a successful track record in working with our customers to develop customised solutions, which stems from our commitment to understanding the needs of all stakeholders.

How do we help?

We pride ourselves on being a progressive company which embraces the changing and dynamic world we live in. We view every claim as a unique set of circumstances requiring specific consideration in both a friendly and professional manner. We are ready 24 hours a day, 7 days a week to handle each and every claim or claim-related matter.

Timing is critical in our business. We respond and deliver to our clients through our professional team, known for their responsiveness, reliability and personal approach. Our trusted reputation comes from ensuring that the right person with the right skill set is assigned to each claim.

Crawford & Company go wherever we are needed. We have experienced people ready to respond to your claim throughout New Zealand and global partners for added resource. We take pride in both our local heritage and international connections.

Having the right people with the requisite skills and the right processes in place means we can handle any and every sized claim – from small domestic and motor losses to natural disasters, as well as major or complex losses from all lines of business. Determining the right outcome for every situation is as critically important to us as it is to you.